Nov 4, 2021
Isaac acted as a visiting lecturer and gave a talk entitled, “𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐚𝐧𝐝 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: 𝐋𝐞𝐠𝐚𝐥 𝐀𝐬𝐩𝐞𝐜𝐭 𝐚𝐧𝐝 𝐌𝐞𝐝𝐢𝐚𝐭𝐢𝐨𝐧”, for part of the course entitled “Quality Management of Health Care Services” in the School of Nursing at The Hong Kong Polytechnic University on 3 November 2021.
Conflict is a common challenge in our everyday life. In the context of a healthcare setting, conflicts may arise between nurse-to-nurse, nurse-to-doctor and nurse-to-patient. During the lecture, conflict management strategies in the workplace were discussed. In addition, mediation and related legal implications thereof were also examined in detail.
For further information about Isaac, please visit the individual page here.